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Make a data request

You can ask us for a copy of the information we hold about you, have it corrected, withdraw a property invitation, or ask us to delete it. A person on our team handles every request — nothing here is automated.

Use the contact details on our home page and mark your message “Data request”.

What to include

  1. 1

    The email address or phone number you used with Vista360, so we can find your records.

  2. 2

    What you want: a copy of your data, a correction, deletion, or withdrawal of a property invitation.

  3. 3

    The property address or listing, if your request is about a specific property.

We may ask one question to confirm you are the person the records belong to. We will not ask you for your password, a one-time code or any payment.

How quickly we respond

We acknowledge a request within 5 working days and complete it within 30 days. If a request is complex and needs longer, we will tell you why and when to expect it.

Where we must keep something — for example the record of a completed inspection or transaction, or data a law requires us to retain — we will say exactly what we kept and why, and delete the rest.

Your rights in full

Ask for a copy of your data

We will confirm what we hold about you and provide a copy of it.

Correct something that is wrong

If a phone number, address or property fact we hold is inaccurate, tell us and we will correct it.

Ask us to delete your data

We will delete what we are not required to keep as a record of a completed inspection, transaction or a legal obligation, and tell you plainly what we kept and why.

Withdraw an invitation

If you invited Vista360 to a property and change your mind, tell us and we will stop the process. A property is never published without a verified inspection and internal approval.

Object or complain

You can object to how we handle your data, and you may also complain to the Nigeria Data Protection Commission.

Our privacy policy sets out what we hold and for how long.